Terms and Conditions
Accepting these terms
By opening an account or continuing to use our services, you accept these terms, our privacy policy, the relevant game rules and any conditions attached to a promotion or bonus. If you do not accept them, do not register or continue playing.
We may update these terms. An updated version applies from the time it is published. If you disagree with a change, you may stop using our services and close your account. Continuing to use your account after a change takes effect means that you accept the revised terms.
Age and local law
You must be at least 18 years old and old enough to gamble under the law where you live. We may ask for documents to confirm your age. You are responsible for making sure that online gambling is lawful in your location.
We refuse registrations and deposits when a person has citizenship, residence or a current location in any of these places: the Netherlands, Ukraine, France, the United States, Georgia, Spain and Italy. A longer list of countries has no access to our services. We request address evidence as part of checking eligibility by country.
Registration and account use
Registration is your declaration that gambling addiction has never affected you. It also means you declare that you have no current or past registration with an organisation that restricts or blocks gambling access, with Gamstop as an example. If either declaration is untrue, stop registration. If you already have an account, contact support so that we can close it.
Your registration details must be truthful and kept current. Your name must be your real name, and we may ask you to prove your identity. You may hold only one account per person, computer, internet protocol address and phone number. We may freeze or close duplicate accounts and invalidate activity connected with them.
Keep your login details private. You are responsible for activity conducted through your account and should tell support promptly if you discover unauthorised access. While playing, you may have only one active game tab. Playing in several tabs at once can lead to the winnings from that period being cancelled and the account being blocked.
Deposits and withdrawals
Deposits must come from a payment account or card in your own name and from lawful funds. Before requesting a withdrawal, you must have a verified phone number and email address. You must also have made a successful deposit during the previous 30 days, and every deposit must be turned over three times.
Withdrawals use the same payment method as the deposit. Only one withdrawal request may be open at a time, and requests are handled in the order received. Processing may take up to 36 hours. We may restrict withdrawals while verification is in progress.
| Period | Maximum withdrawal |
|---|---|
| Day | USD 2,000 or EUR 2,000 |
| Week | USD 10,000 or EUR 10,000 |
| Month | USD 40,000 or EUR 40,000 |
For a withdrawal above USD 1,000, we require an identity check. We may ask for an identity document, proof of address and evidence that you own the payment method. If you withdraw money without using it to play, we may charge a fee equal to 20% of the amount withdrawn.
Bonus money
Activate a bonus before making the deposit intended for it, and review its wagering conditions first. Only one bonus can be active on an account at any time. The maximum bet while a bonus is active is EUR 2, including a bonus purchase or an additional round.
Not every game contributes to bonus wagering. Bets on table games and video poker do not count. Bonus-related winnings cannot be withdrawn until the active wagering conditions have been completed. Finish or cancel unfinished bonus rounds and free spins before requesting a withdrawal.
Inactive accounts
An account becomes inactive after 180 days without a login. We then deduct an administration fee of EUR 5 each month while a balance remains. If the balance is below EUR 5, the remaining amount is deducted. No further inactivity fee is taken once the balance reaches zero.
Personal data and cookies
We process personal information under our privacy policy and keep copies of correspondence you send us. We also use a small text file on your device to make a later login faster. Blocking or deleting it may prevent parts of our services from working properly.
Complaints and official time
If you have a complaint, contact support first. Records held on our servers and our correspondence may be used to resolve a dispute. Our official time is UTC+3, and promotions operate by that time.