Responsible Gambling

Keep play in perspective

Gambling should be entertainment, never a way to earn income or make a profit. Decide how much time and money you can comfortably spend before you begin, and stay within those boundaries.

Never gamble with money that you cannot afford to lose. If you lose, do not try to recover the money immediately by continuing to play. Step away and return only if playing still feels like entertainment. Keep an eye on both the financial and social effects of your gambling.

Take a break

If you feel that you need time away, ask our support team for a break. An account block for this purpose is applied after a support manager has called the account owner.

You may also request self-exclusion through online chat. Self-exclusion arranged this way lasts for 30 days from the date the account is blocked.

Check your gambling habits

Our self-test contains 13 questions. A pattern of yes answers may indicate that gambling is becoming difficult to control. Ask yourself whether gambling has begun to interfere with work or education, or reduced the time you spend with family and friends. Consider whether anyone has raised concerns about the time you spend playing.

Think honestly about whether you have hidden the time or money involved, played until all available money was lost, or felt an urgent need to win losses back. Also consider whether disappointment, frustration or low mood triggers an urge to gamble. If several of these situations feel familiar, seek advice and take a break from play.

Independent support

Independent organisations that may help include BeGambleAware, GamCare, Gamblers Anonymous, Gambling Therapy and Gordon Moody. They offer different forms of information, peer support, practical guidance and help for people affected by gambling.

Protecting minors

You must be at least 18 years old to register and play with us. We check age through account and payment-method verification and may also carry out spot checks. If we find that an account belongs to someone under 18, we close it and confiscate the funds.

If you share a computer with children or anyone else who should not gamble, consider using filtering software to restrict their access to gambling services.